Your privacy matters
RWS Holdings PLC and affiliate RWS Companies (together RWS) specialise in providing online translation/linguistic services (together Services) to you through its website HAI. For the avoidance of doubt, the Services we provide are not intended and/or offered to minors.
RWS is committed to respecting your privacy through appropriate protection and management of the personal information you provide to us when visiting and registering for our Services on HAI.
This Global Privacy Notice describes the personal information we collect, how we use it and share it, in the context of the provision of our Services, and your rights.
Why and how do we collect your personal information?
RWS will collect your personal information directly from you through HAI for the performance of our Services, in accordance with our
, and specifically for the following purposes:We may also process your personal information for our internal aggregated statistics for market and customer account analysis and business planning, as our legitimate interests.
Where in the course of providing our translation services, sensitive data as defined under applicable data protection laws and regulations, is included in the material submitted by you for translation purposes, we will process the same on the basis of your explicit consent.
What personal information do we collect?
We will collect your name, surname, phone number, email address, payment information (card and/or bank account details and billing address), Internet Protocol address.
For information on our use of cookies on HAI, please visit:
With whom do we share your personal information?
To fulfil the purposes described above, we will share your personal information with relevant third-party service providers such as our payment service provider for the management of customer payments and our cloud service provider for data hosting.
Such third-party providers act for, on behalf of, and under the instructions of RWS, and are required to adhere to our policies, procedures and processes and to comply with applicable data privacy laws.
RWS may also share your personal information with other third parties if required to do so by law.
In accordance with the California Consumer Privacy Act, in the preceding twelve (12) months, RWS has not sold any personal information.
Do we transfer your personal data externally?
Given the international nature of our Services, personal data transfers will need to be made both internally within the RWS group, and externally to our third-party service providers described above.
Where your personal data is transferred to a country which is not governed by a data protection law affording a similar or adequate level of data protection than that in force in your country of residence, or to which no adequacy decision has been issued by the relevant European Commission, RWS has taken steps to ensure an adequate level of protection of the transferred data in the country of transfer by entering into appropriate data transfer agreements such as those based on the European Standard Contractual Clauses (also known as European Model Clauses) issued by the European Commission. This will enable the safeguarding of your information in the overseas country.
With respect to RWS’s intra-group personal data transfers from the European Economic Area to third countries, a copy of the applicable documentation can be obtained from RWS using the Contact details below.
How long do we retain your personal data?
We will retain your personal data for the purposes for which they were collected, notably to provide our services, respond to customer enquiries and data subject requests, prevent and combat fraud and security incidents, comply with our legal obligations such as tax, audit and financial reporting, within the limits prescribed by applicable regulations, and to preserve evidence for the management of disputes, claims or litigation.
At the end of the retention period, which will last for up to 7 years from the date of your last transaction, your personal data will be deleted.
How do we ensure your personal data is safe?
RWS will implement and maintain administrative, organisational, technical and physical security measures to ensure the confidentiality, integrity and availability of our systems that process your personal data.
Your Rights
RWS is committed to complying with both this Global Privacy Notice and applicable data protection and privacy laws including but not limited to the European General Data Protection Regulation (‘GDPR’), the UK Data Protection Act (‘UK DPA’), the California Consumer Privacy Act (‘CCPA’), the Brazil general data protection law (‘LGPD’).
You are entitled to several rights in relation to your personal data under application data protection laws.
You have a right to access and rectify the personal data CWT processes about you. Upon legitimate grounds, you also have a right to erasure (right to be forgotten) of your personal information.
Depending on your country of residence and upon legitimate grounds, you also have a right to restrict the processing of your personal information, a right to object to the processing, and a right to data portability.
Where you intend to submit content that contains sensitive data, as defined under applicable laws and regulations, we provide you with the option to explicitly consent to the processing of the same by RWS for translation purposes. You can withdraw your consent by contacting us however we may not be able to provide you with the translation services as a result.
You also have a right to lodge a complaint with your local Supervisory Authority responsible for overseeing the processing of personal data. In the list of RWS Companies are details of the relevant Supervisory Authorities per country in which we operate.To exercise your rights, please contact
Contact Information
If you have any questions or issues about RWS’s Global Privacy Notice,please contact us at privacy@rws.com.
RWS Holdings plc is a company registered in England with registered number 03002645 of:
Europa House,
Chiltern Park,
Chiltern Hill,
Chalfont St Peter,
SL9 9FG,
England.
Changes
Any changes we make to this Global Privacy Notice will be posted on this page. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Notice.
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